Leveraging AI to Secure Entitlement
OMA was proud to serve the Corral Opportunity Fund, a developer based out of Los Angeles that was looking to expedite their entitlement with the city of Los Angeles. While up on a critical deadline and the need to source building code and records, we provided just in time support to the Founder of the Fund, Manny Corral. Our team pulled together volumes of data and information that was essential to permit review process. As a result of extensive research and analysis, we prepared all of the documents and plan check requirements to satisfy the city planner. The result: an approval on their phase 1 of the entitlement process for the Fund's new 300 + multi-family housing development.
[ CHALLENGE ]
Luxora’s support team struggled with high ticket volumes, leading to slow response times and lost customers.
[ SOLUTION ]
We integrated an AI chatbot that handled 80% of queries, including order tracking, refunds, and product recommendations.
[ RESULTS ]
60%
Reduction in support costs
3x
Faster response time
25%
Increase in abandoned cart recovery
