Applying AI Across the Development Process for Master Plan Project
In a groundbreaking partnership with the City of Cleveland and the iconic Bone Thugs N Harmony, OMA Real Estate Holdings, the parent company of OMA, is co-founding the Harmony District—a master-planned community set to redefine urban living. We’re acquiring over 200 properties to build entertainment corridors, shopping centers, industrial flex spaces, affordable housing, restaurants, and lounges, creating an international tourist hub. AI is at the heart of this venture, woven into our development, capital-raising, and advisory practices. From underwriting acquisitions to optimizing construction timelines and attracting global investors, our AI agents deliver speed, insight, and scalability.
www.harmonydistrict.org
[ CHALLENGE ]
Luxora’s support team struggled with high ticket volumes, leading to slow response times and lost customers.
[ SOLUTION ]
We integrated an AI chatbot that handled 80% of queries, including order tracking, refunds, and product recommendations.
[ RESULTS ]
60%
Reduction in support costs
3x
Faster response time
25%
Increase in abandoned cart recovery
